GEMS stays unprofessional and ***********!!!

So I app**** for medical aid for my mother and I had experienced problems with the GEMS consultants in general. I spent days and my airtime and work phone calling these people to get to the bottom of things and the service I so deserved.

Now I was getting so many different stories regarding the application. Some said it was being processed and then my mom and I got correspondence to say that the application wasn't complete etc.

A gentlemen from GEMS contacted me after I posted a review on hellopeter about this terrible experience and he sorted things out for me and assured me that everything was now fine and that my mom would recieve her medical aid card on the 1st of may 2018 and that the deductions would then come of month end May.

Now my mother still hasn't received the medical aid cards because on the medical aid she put herself and one dependent, that is my nephew. Plus we picked up that my nephew as a dependent isn't appearing on that letter that she just received.

Can GEMS just do something right, like for once.

There is never smooth sailing when dealing with them as a business, there always has to be some negativity creeping up and they can never be professional and thorough.

She recently got a letter sent via post saying that the same info that was supposedly issingis still missing of which this was never the case to begin with.

We had sent through everything and there was never any information missing, this shows how negligent GEMS people are with people's applications and even cases in a broader sense.

Now we have run out of patience. I submitted the applications months ago for this to still not be resolved.

We need action and answers real quick.