*********** Gems staff

My daughter who is a student turned 21 in April. I submitted proof and the factual dependency form in March. The only communication that l received was the automated response indicating that the documents were received. I then received communication at the end of April telling me that my daughter was no longer on my medical aid, this was done without my consent. I have contacted Gems on so many occasions but nobody bothers to resolve the issue. I even went into the Braamfontein branch, with the hope of getting help.