DC
Denzil C
1 reviews | Active since May 2023
25 Mar 2026, 13:08
Gems service not existing!
I am a pensioner trying to follow up on authorisation for a medical procedure, which was requested on 19 March 2026. Procedure was scheduled for 26 March, but was cancelled today because nothing was received from Gems.
Followed up today, 25 March telephonically. After 40 minutes waiting to speak to a person, i put call down. Phoned again and it has been another 30 minutes after I was put on hold by agent.
So already spend 70 minutes voice data and still have not received any service from Gems!
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Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
25 Mar 2026, 15:39Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply25 Mar 2026, 15:39
Official
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
DC
Denzil C's updateReviewer Update
25 Mar 2026, 17:04Gems rep**** twice to my review by giving me the same number I phoned this morning and waisted 70 minutes holding on.
That is no resolution for my complaint Gems!!!! Shame on you!
That is no resolution for my complaint Gems!!!! Shame on you!
DC
Denzil C's update25 Mar 2026, 17:04
Reviewer Update
Gems rep**** twice to my review by giving me the same number I phoned this morning and waisted 70 minutes holding on.
That is no resolution for my complaint Gems!!!! Shame on you!
That is no resolution for my complaint Gems!!!! Shame on you!