Gems service is horrible!!!!

I made a call to gems in December of 2018 requesting feedback on why a dependent membership had not been terminated as i had sent the termination in 2018 yet the premium had not changed and the termination had not been expedited.

I made the first call to the scheme on the 12/11/2018 at 13:24 call ref: MH ********** 5 the contact center agent was rude and unhelpful.

I made another call where i was taken from pillar to post without any assistance and rude customer service on 26/01/2019 at 12:15 last reference 260119q9t4fz. Gems is taking money without terminating the membership as requested not only that their customer service.

These are the people I spoke to who were unable to assist and were extremely rude.

Ayanda Mazibuko Ignatius Mapheto - Team Leader Gems Contributions and debt management.