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thami B

1 reviews | Active since Mar 2010

08 Feb 2016, 06:46

Gems refused to pay hospital bill for a patiant

On 15-02-2010 I was admitted in Eugen Marais hospital( 012 334 277) in Pretoria for knee operation, which started around 14hoo. Dr H swart ( ***) recommended sleepover since I was unconscious and having pipes connected to my knee. According to the Hospital the authorization did not approved to be sleep over ( meaning that I was supposed to drive my self being unconscious and while my knee is full of pine connected to it for blood to bleed into.<br> <br> I want Gems to pay that account. Visit no:***, Booking no: ***,Date of operation 15-02-2010.One thing that makes my heart pain full is that I'm paying gems lot of money, how can they say I must be operated by 2 o'clock and then send me back home being unconscious, why they refuse to pay?. the money that they did not pay I cannot afford that is why opted to pay medical aid on a monthly basis. and the hospital is not saying this money that I owe is because of private rates but because the medical aid refused to pay hospital. The amount that they refused to pay is R3,376.12 and I was unable buy on credit since 2010 as the hospital took me to credit beauru. now I think 2kill myself coz I'm stukked in life.As I speak now.

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Replies (1)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply08 Feb 2016, 11:32
Official
Hello iviwebani,

Thank you for affording GEMS the opportunity to respond to your concerns.
A GEMS consultant will contact you shortly to provide you with the necessary assistance.

Please allow us a little time to investigate your complaint.


Kind Regards,

The GEMS Online Team