GEMS Refund Matter Resolved: Appreciation for Proactive Assistance

Following my previous complaint regarding the outstanding refund dating back to July 2025, I wish to confirm that the matter has now been resolved.

After escalation, I received prompt feedback and proactive assistance, and the refund has since been successfully processed.

I appreciate the intervention and the efforts made to bring the matter to finality. It is encouraging to see accountability and responsiveness once the issue was escalated.

Thank you to the team involved in resolving this matter.