GEMS POOR CUSTOMER SERVICES

Extreme poor service delivery. Why are supervisors and managers refusing to return calls from GEMS members, and failed to do the minimum response handling in more than a week. I need a basic yes or no on my questions that I have on the continuation of my treatment on the Back and neck programme, and my chronic medication approval.

Nobody at GEMS (5 different persons) can answer me and the staff from the Back and neck program, and the Chronic medication units, refuse to respond to several messages (e-mails) left.

Lindiwe, as a supervisor, blatantly cut my call of when I tried to talk to a senior person to escalate the enquiries. Is this poor services the Tone from the top, or is there a competent person that can assist me. Anton Van der Merwe ***

hsta