GEMS Poor Customer Service

To the Principal Officer Re: *** MRS ZZM MDINGI

I hope this finds you well.

I am very unhappy with how your staff deals with our enquiries.

We have been using GEMS since 2019. My husband Mr. SL Mdingi (Member number:***) has been the main member. Now we have embarked into a journey where by my husband no longer works for government we decided that I take over the membership and he can be a dependent. We were advised by GEMS consultant that I needed to apply for New membership which we did on 11 September 2023 for a start date of 1st October 2023. Then we got a reply around the 25th to submit banking details and nominate a GP which I did and was sent communication by email that my GP was nominated on the 28th, then no communication till the 7th requiring us to nominate a GP again and also to fill banking details on the form, then on the 10th got a letter saying that the membership has been approved pending me signing it with conditions that there is a general waiting period on all the dependants then when I enquired they said that because there is a break in medical aid cover because the Medical aid will start cover on the 1st on November.

Because 1) you are the ones that delayed the application. Asking for the same documents several times.

2) could you please attend to this urgently.

Kind regards Zintle Mdingi