Gems Poor Customer Service

App**** to add partner to medical aid. Submitted all documents numerous times, every time that I phone to follow up, the claim they have not received the documents. App**** at the en of March to be covered beginning May. No one phones or communicates unless I phone. Every time the all the agents say is they will escalate the matter. Peter, one of the agents assisted and said that there would be no waiting period. My partner cancelled his medical aid for end of April. Now Gems will only cover from June and there is a waiting period. So my partner has no medical aid for May and no one is able to assist when you phone. The service is the worst and people's lives are at stake. Looking at ratings I am not the only member that feels this way!