ES
Erika S
1 reviews | Active since Nov 2015
18 Jan 2021, 09:37
GEMS - Poor customer service
I am very disappointed in the service I have been receiving from GEMS so far. I have called over 6 times already and every time the person I speak to tells me to follow up on the Friday which has now been almost 4 weeks of back and forth. No one lets you know if there are outstanding documents or supply you with any progress report.
I wanted to stay on GEMS as my fiancé and I was on it for years and so happy with the service received then.
I have also already made a payment of R3831,00 into the FNB account as stated on their web-site. Wonder what is going to happen to that money.
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Erika S's updateReviewer Update
19 Jan 2021, 12:23I was contacted yesterday by Ruth Kafaar and today my issue was resolved. Ruth was very efficient and friendly and kept in contact with me. I also want to mention Jennifer Pretorius that contacted me immediately when she needed some more information and resolved the problem there and then. They restored my faith in GEMS just by keeping me up to date with the progress.
Thank you
ES
Erika S's update19 Jan 2021, 12:23
Reviewer Update
I was contacted yesterday by Ruth Kafaar and today my issue was resolved. Ruth was very efficient and friendly and kept in contact with me. I also want to mention Jennifer Pretorius that contacted me immediately when she needed some more information and resolved the problem there and then. They restored my faith in GEMS just by keeping me up to date with the progress.
Thank you