CF
Christie F
1 reviews | Active since Jan 2014
24 Mar 2026, 12:46
GEMS PATHETIC SERVICE
I emailed GEMS 6 days ago for authorisation for a medical procedure with no response. Then I phoned today. I was on the line for 51 minutes, forwarded for the first operator to the second and then the third operator. I was simply passed on till the line was cut off after 51 minutes. Totally unacceptable. Is this the service we have to be thankful for?
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Gems (Government Employees Medical Scheme)'s replyOfficial
24 Mar 2026, 16:02Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply24 Mar 2026, 16:02
Official
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS