Gems Pathetic service

Pathetic service I am on ONYX Gemsthe TOP gems package The past year there was a DRASTIC decline in GEMS’s service I am an nsulin dependent diabetic and was supposed to receive my chronic medicine 17 February. Gems ALWAYS call to confirm my medicine required. Until today 17 February, I have not received one call to confirm it. Since Monday I was calling Medipost pharmacy…because nobody even picked up the phone. I called AGAIN on Tuesday Gems toll free number eight o clock in the morning and was assisted by a very helpful Olivia. She tried to call Medipost three times but NOBODY picked up the phone(RefMH***, late afternoon she called me back for the fourth time and I was transferred AGAIN to the non existent pharmacist..Ref …..the operator could not help me because she was NOT a pharmacist. I received a sms from GEMS Wednesday 15:57 Gems authorisation number …. has been processed. You will be contacted by the chronic medicine courier pharmacy to arrange delivery of your chronic medicines. It is Friday night I have not been contacted. I called again Thursday afternoon and spoke to a Michelle at the pharmacy after I tried many times to contact them without ANY-pharmacist picking up the phone. Thursday late afternoon I got hold f a Michelle and e landed tgv situation. I ordered insulin, an insulin pen( II used that to fill up my insulin ump cartridge. I explained that I NEED INSULIN INSULIN pen as well as the LIBRE sensors, glucose strips because I can’t live without it. I also sad thatI am going to social. Media if they don’t deliver my medication today. Needless to say. it was delivered today WITHOUT the insulin pen. At this stage, I don’t have ANY EMERGENCY insulin left..I am sick and tired of BEGGING for medicine which is supposed to be a PMB benefit. Please help.