GEMS OFFERS HOPE AND THEN GHOSTS US

I posted a complaint here on 28 February 2023. I received a generic response, and then ultimately nothing was done or reviewed. We were then sent a letter stating that the decline was at the board's discretion.....but discretion can go both ways, it is not cast in stone. When you can change a child's life and save costs down the line, why not do it? They used their discretion to NOT help our son.

We then let it go as it was and remains evident that GEMS does not care about its members, however a lady from their escalations department called my husband and asked for feedback and said it would be escalated. Being so excited, he didn't ask for a name or anything, but after having some hope, we have now heard nothing back. Surely you can check the call logs made to my husband and give us feedback? 3 emails and we've only been rep**** to once, the once being the very same letter we were sent in February.

You guys are a waste of time honestly!