GEMS not settling pediatrician account as promised

My son was born on the 2nd May 2019. Services were rendered in hospital by the pedeiatrician on the 3rd, 4th and 5th of August 2019. To date, these services were not yet settled in full by GEMS to the paediatrician.

I have called GEMS numerous times to resolve this issue. They have confirmed to me telephonically based on the following reference number (MH***) that the services rendered by the paediatrician will be covered in full by GEMS. The telephone recording can also be drawn to confirm this.

This is now ridiculous that I have to keep on following up where GEMS has already confirmed that it will be settled in full.

There is an outstanding amount of R986.10 which I refuse to pay to the paediatrician which GEMS needs to settle. The Dr is demanding payment by end of August 2019 and are in the process of handing my account to debt collectors and which will have interest cost included.