JB
Jan B
1 reviews | Active since Sept 2011
13 Oct 2023, 17:25
GEMS no response and no care attitude
GEMS is leaving pensioners without assistance. For more than a month we have been calling and mailing. NO RESPONSE. All documents have been submitted weeks ago for a main member who passed away. Her husband (86 years) is a dependent. We are now struggling with GEMS as to his membership and especially his medication.
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Replies (2)JB
Jan B's updateReviewer Update
16 Oct 2023, 11:50Unfortunately I cannot see the response by GEMS
JB
Jan B's update16 Oct 2023, 11:50
Reviewer Update
Unfortunately I cannot see the response by GEMS
JB
Jan B's updateReviewer Update
18 Oct 2023, 09:20The above is unfortunately the fallback position every time. Will respond in 72 hours, 3 days, 7 days , reference numbers etc Can we please get an answer - any answer.
JB
Jan B's update18 Oct 2023, 09:20
Reviewer Update
The above is unfortunately the fallback position every time. Will respond in 72 hours, 3 days, 7 days , reference numbers etc Can we please get an answer - any answer.