*********** GEMS - NO CUSTOMER SERVICE

Absolutely ***********. No one answers enquires, the phone gets dropped and the app is not exactly up to date. I've emailed 3 simple questions through for the past 2 weeks. They promise a response within 24Hours... I've resent emails, but it's been 2 weeks now and NO RESPONSE. I have also submitted 2 claims on the app and everytime I check, there are no claims, even though it said "claim successfully submitted". I have now also mailed the claims through, since that is another option of submitting a claim according to them. Doubt I will hear anything though. Make sure you take a whole afternoon off if you are planning to go with phoning them. Memeber No ***