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AB
Annette B

1 reviews | Active since Jan 2014

06 Aug 2025, 05:36

GEMS need to treat their customers with integrity/assistance

Seriously when you gave in an invoice and proof of payment you send everything they ask motivation etc. You stand 2 days in ice cold weather for more than 45 minutes to try to solve the problem at local branch and still struggle. Still no payment. I'm a pensioner, GEMS got my banking details and I have theirs. For the same reason the kid went for school psychology assessment I apply for him for Ex-gratia and after they asked me for occupational report and we paid again for that even they now silent. I nearly never ever have hospital bills our only problem is a severe ADHD kid. He even diagnosed by neurologist as extreme ADHD. It doesn't help to phone GEMS as you get a helpdesk and what helpdesk do and people in back offices is 2 totally different things. Lastly with ex gratia you can't even phone or talk to anyone and they nearly never communicate with me.

0
Replies (3)
AB
Annette B's update06 Aug 2025, 05:43
Reviewer Update
Best ofall the school psychologist report is not done because we want we are force to do it by the Department of Education to get relieve for the kid for certain work.
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply06 Aug 2025, 13:00
Official
Good day,

Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.

If you have an urgent query, please contact us on:  ***(members) & ***(providers).
 
 Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
 
 If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback. 
 
Regards,

GEMS
AB
Annette B's update22 Aug 2025, 04:44
Reviewer Update
And still it's not paid. It is just useless with GEMS. Not even your own staff can get it fixed. Also how do GEMS use a dependant code of dependant that is more than 15 years no longer on my medical aid. How many times must I give proof of payment.