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PHINDILE P

1 reviews | Active since May 2013

10 Oct 2018, 10:27

Gems most pathetic sorry excuse for a medical aid

Have never ever been treated with such indignity in my life, really felt like my life doesn’t matter an that it is all about the money! Pathetic shame on you totally digusted with GEMS

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Replies (6)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply10 Oct 2018, 11:29
Official

Good day

Please let us know if you have a specific complaint we can assist you with.

Kind regards

The GEMS online team

PP
PHINDILE P's update10 Oct 2018, 11:49
Reviewer Update
Very specific and too angry to put it on paper perhaps someone can call me did not get any clarity on the call centre although the agent was friendly
PP
PHINDILE P's update11 Oct 2018, 10:40
Reviewer Update
Guess i have no choice but to put into paper my experiences was admitted into hospital with severe pain blood results suggested further investigatons are required was kept there for longer but i had a gems rep visit me in hospital which is first the line of questioning suggested thy were spying was then discharged, m at home with severe pain cannot even study and then my husband receives an sms tht says my hospital stay was not authorised i mean what is that can someone please clarify this???????????????????????
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply11 Oct 2018, 11:10
Official

Good day

In order for us to assist you, please send us a private message with your membership number.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply11 Oct 2018, 11:11
Official
Good day

In order for us to assist you, please send us a private message containing your membership number.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply22 Oct 2018, 18:28
Official

Good day

Thank you for alerting us to your authorisation concerns.

We have contacted your healthcare service providers to request additional clinical information. Once we have received this information, we will be in a position to inform you on the status of your authorisation.

As telephonically discussed, kindly follow-up with your doctor with regards to the outstanding clinical information.
Our sincere apologies for any inconvenience caused.

Kind regards
The GEMS online team