GEMS Medical AID ...Your service is up the proverbial pole.Terrible ,terrible service.

Had an issue with my daughter's dental plan (she is a dependant).Phoned GEMS.Terrible,terrible service from the first person who picked up untill I was transferred 5 times,yes 5 times, before getting to the Dental Section at GEMS. Why do you have to enter your membership number and ID and then have to repeat this information again when you eventually speak to a human being.This woman had very little knowledge about me query and put down the phone in my face . Tried again 20 minutes later ,Im back by the Dental Section.They are not very helpful when it comes to claims. Phone went off again.Went to the walk in centre in Cape Town.They basically phone the GEMS Helpline again .What a waste of time and incompetance. My issue is still not resolved!!!! This service does not even deserve the ONE Star !!!!