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Nozipho S

1 reviews | Active since Jul 2022

04 Sept 2026, 10:52

Gems Medical Aid Worst Service

1 Gems office in Braamfontein Johannesburg was unable to print medical cards because, their printer doesn't have ink. Really after so much money we pay everymonth. 2 Their IT department .***. This number is for activating the Gems Mobile App, No one answers this number. Even if you choose the option to be called back, no one calls you back 3 IT email, no one reply to you. When must we get help? Why are we paying for Gems?

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply04 Sept 2026, 11:14
Official
Good day,

Thank you for engaging with us.  We are following your message, and feedback will be provided. If you have an urgent query, please contact us on  ***(members Toll-free number) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

 Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***. 

We look forward to receiving your positive feedback. 

Regards, GEMS

NS
Nozipho S's update04 Sept 2026, 12:34
Reviewer Update
Thank you, Phenyo for responding to my complain . Phenyo from Gems IT Department. My app is working now. Thank you to Hellopeter . Im happy with the service received