GEMS MEDICAL AID, TREATING CLIENTS LIKE *******.....since since

I have just had the worst customer service experience of my life from this arrogant customer service idiot. I made the call to this number *** at 09:04am and again at 09:07am on the 2nd of July 2021.

I made this call on behalf of my mother who is the main member and is undergoing cancer treatment since 2020, i have been making these calls on her behalf since she is not in a good condition mentally to do so herself. I however got Mr South Africa on the other end today, explained my situation and he responded by saying "oh if that is the case i don't know how to help you".

I told him that i could not accept this as an answer and he just went ahead and hung up on me. I tried calling the second time and he hung up again. GEMS this medical aid is not a free service and you should hire competent people. You are after all dealing with peoples lives, so now basically my sick must be humiliated to get help by suffering through a phone call, just to satisfy the ego of idiot.

People get your act together.