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PHELADI M

1 reviews | Active since Jul 2015

09 Jul 2015, 09:36

GEMS MEDICAL AID IS KAAK

I AM PHELADI ANNA MATLALA WORKING FOR SOUTH AFRICAN POLICE SRVICE AS AN ADMIN CLERK. I WENT TO AN OPTOMETRIST DURING JUNE 2015 FOR EYE TEST AND READING GLASSES. GEMS PAID THE OPTOMETRIST WITH MY DAY TO DAY ALLOWANCE. NOW I AM LEFT WITH R185.94 FOR DAY TO DAY UNTIL DECEMBER. HOW AM I SUPPOSE TO PAY CASH WITH GENERAL DOCTORS YET HAVE TO PAY R1200 FOR GEMS EVERY MONTH FOR MAHALA. THIS SO CALL GOVERNMENT MEDICAL AID IS ***** BECAUSE IT INCREASED OUR MONTHLY PAYMENTS IN JANUARY WITH A BIG CHUNK WITH NO CONSULTATION TO ITS MEMBERS. NOW THEY TELL ME IF I WANT TO CANCEL THE MEDICAL AID I HAVE TO GIVE IN NOTICE WHICH MEANS I WILL PAY END OD JULY AND AUGUST R2400 FOR A MEDICAL AID THAT I WONT USE. THEY WILL ALWAYS TELL YOU ABOUT THE BOARD OF TRUSTEES DECIDED HOW MUCH THEY GIVE US WHEN YOU CALL THE CALL CENTRE. PLEASE LET SA KNOW THAT GEMS IS KAAK.<br> IF ONLY WE AS PSA MEMBERS IN SAPS WERE ALLOWED BY THE GORVERNMENT TO FALL UNDER THE POLMED MEDICAL AID AS THE POLICE ACT MEMBERS THEN GEMS WOULD GO TO HELL WITH THEIR UFAIR KAAK.

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Replies (1)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply18 Aug 2015, 12:37
Official
Hello rorisangbokang12,

Thank you for the opportunity given to GEMS to respond to your concerns.
A consultant will be in contact soon to provide you with the necessary assistance.

Please allow us a little time to investigate your complaint.


Kind Regards

The GEMS Online Team