Gems lack of customer services and dishonesty.

Gems is dishonest, lack customer service and doesn't care about their customers. They have an appliance management program whereby we can apply for a blood pressure monitor with a correct procedure and an approval they would fund a machine. So I was given 1 in 2022 and now it's no longer working, so I apply for a new 1 in 2025/6. I have sent emails upon emails with no proper response. I have even engaged with complaints department with them investigating months to resolve the issue with no feedback or closure. I mean if Gems really care for their clients a R500 machine will not make it so difficult to apply for, or they would rather prefer a heart attack and hospitalization. How can we monitor our health if you're administration team is so poor. Very dissatisfied and disappointed. It's of no use spending so much on medical aid for a company that doesn't even care. I mean why have an option to apply for these if you are going to waste our efforts and energy and your time. Regards.