GEMS IS VERY PATHETIC,THEIR SERVICE IS THE WORST

Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: Oritonda M

SO WHAT SHOULD HAPPEN TO MY MEMBER YOUR IS A SICK PERSON?SHE MUST DIE?SHE CANT GO TO HOSPITAL BECAUSE LAST TIME SHE WAS HOSPITALUSED YOU DIDNT PAY FULL AMOUNT THOUGH IS A NETWORK HOSPITAL,ALSO NOW SHE CANT CONSULTANT GP BECAUSE YOU NOT PAYING THE GPS,YOU JUST REHECTING EVERY CLAIM,EVEN WITH CHRONIC MEDICATION THE IS CO PAYMENT.

Helpful (0)

Replies (2)

Gems (Government Employees Medical Scheme)'s replyOfficial

13 Nov 2025, 09:26

Good day,

Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***.

We look forward to receiving your positive feedback.

Regards, GEMS

Gems (Government Employees Medical Scheme)'s reply13 Nov 2025, 09:26

Official

Good day,

Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***.

We look forward to receiving your positive feedback.

Regards, GEMS

Oritonda M's updateReviewer Update

14 Nov 2025, 09:50

I AM WAITING,SOMEONE NEED TO DIE?

Oritonda M's update14 Nov 2025, 09:50

Reviewer Update

I AM WAITING,SOMEONE NEED TO DIE?