SG
SHA G
1 reviews | Active since Nov 2017
06 May 2026, 03:28
Gems is the worst medical aid in south africa!
Here goes Gems again. This time they gone to far and council of medical schemes shall get all the proof they want and see what Gems is doing to their members. I was admitted on the 22/04/26 in hospital until the 27/04/26. They given authorisation for those dates but this stupid Gems decides to use my day to day benefits and pay the service providers that claimed in hospital. How stupid can one be??? Gems you better reverse those and give back the money in my day to day benefit. Your agents in the call centre are so ****ing useless.
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Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
06 May 2026, 08:50Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply06 May 2026, 08:50
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
SG
SHA G's updateReviewer Update
06 May 2026, 09:26Yourll better sort the mess yourll created. Yourll even paying service providers for in hospital from my daughters day to day benefit. Go and have a look. Must council of medical schemes come for yourll and sort this matter out???????????
SG
SHA G's update06 May 2026, 09:26
Reviewer Update
Yourll better sort the mess yourll created. Yourll even paying service providers for in hospital from my daughters day to day benefit. Go and have a look. Must council of medical schemes come for yourll and sort this matter out???????????