vM
veronica M
1 reviews | Active since Mar 2018
20 Dec 2018, 08:27
GEMS is the pits
I have submitted 2 claims on the 28/11/2018 and was promised a refund by 14/12/2018 yet I did not receive it. I called the contact centre again today on 20/12/2018,only to be told that all the necessary docs were not uploaded. I am disgusted by this. I want my money back.
Helpful (0)
Replies (2)0
Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
20 Dec 2018, 08:33Good day
Thank you for the opportunity to respond to your concerns. We are looking into your complaint and will provide feedback as soon as possible.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s reply20 Dec 2018, 08:33
Official
Good day
Thank you for the opportunity to respond to your concerns. We are looking into your complaint and will provide feedback as soon as possible.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s replyOfficial
10 Jan 2019, 10:40Good day
Thank you for alerting us to your concerns regarding your refund.
Please note that in order to process your refund, we require the following documents :
- A certified copy of your identity document (ID);
- A bank account statement (not older than three months); and
- Proof of your residential address (not older than three months).
We apologise for any inconvenience you may have experienced.
Kind regards
The GEMS online team
The GEMS online team
Gems (Government Employees Medical Scheme)'s reply10 Jan 2019, 10:40
Official
Good day
Thank you for alerting us to your concerns regarding your refund.
Please note that in order to process your refund, we require the following documents :
- A certified copy of your identity document (ID);
- A bank account statement (not older than three months); and
- Proof of your residential address (not older than three months).
We apologise for any inconvenience you may have experienced.
Kind regards
The GEMS online team
The GEMS online team