Gems is ****ing elderly people

My name is PT Magengelele, Id number *** : Member no:*** I covered me and my wife since we are elderly people worse part I have a chronic illness .

Early this year we decided to go and see the doctor to be checked everything starting from blood tests memograms , cholesterol etc with that hope that we have a medical aid that is deducting on monthly bases . After that my wife got sick with Covid early this year but there were no funds so we ended up paying the Doc cash .

Later on we received a massage from our doctors demanding payments. After that Pathcare sent us a bill because Gems refused to pay claiming that there were no funds . While we were busy arranging the debt of about R6000 from the doctor and Pathcare. On the 9th of November we decided to go to Gems offices to cancel the medical aid since it was not helping us at all .

Since November Gems started calling us claiming that we owe them R5000 the reason is that we needed to give them a waiting period of two months before we cancel the medical aid, that we don't understand . How that possible paying the debt to our doctors while we have medical aid and also pay the medical aid too . Please help us.