GEMS IS REFUSING TO PAY FOR MY CHRONIC MEDICATION!!!!!!

I am having a problem with collecting my chronic medication as GEMS is refusing to pay calling it an "Early Refill'' despite the fact that 30 days has passed since I collected my last prescription. I have called the call center several times since Saturday 21 November 2020 and I keep getting sent from pillar to post. The final straw was today when I spoke to a Linda, who transferred me to Zoleka, got cut off then I connected with Johanna (ref ***) from the claims department who seemed to blame me for being put through to her. After she decided I'm not worth her time, she decided to just go silent for a good 5 minutes, wasting my airtime and my time. She then called me back and said she would put me through to the Chronic department. While I was waiting, the call went silent and then she hung up on me. Each of the 6 people that I have spoken to today have not assisted me in any way.

I have been without medication for over a week now. Who is going to be held responsible if something were to happen to me as a result? What am I paying my monthly premium for if no one from this organization is competent enough to assist me?