GEMS IS NOT SUPPORTING THEIR PATIENTS AS THEY DID BEFORE.

GEMS Medical Aid has really failed me the past 8 months. No matter the urgency of the condition, nor the motivation from the Specialists. I was admitted from the Casualty to the Hospital on the same day and Gems does not want to pay my Casualty account and my condition is a PMB condition. George Medi Clinic Hospital also did not handle the situation correctly from their side. Gema does not even want to recognise my Spinal Stenosis and Back problem as a PMB condition??? But no, this year our premium went up over a R1000 and this is what we get??? When you call the call centre, the agents drop the calls on you and some of them are even laughing at you, this is mostly the male agents.