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VS
Victoria S

1 reviews | Active since May 2020

12 May 2026, 17:04

GEMS is not GEMing

In November 2025 my daughter was taken to the emergency room as she was obviously ill. I had to make a payment which I don’t mind but what I do mind is GEMS not notifying me that my savings had been depleted. My daughter then had an appointment with the paediatrician and again I was under the impression that my medical cover would pay for it but I only found out in mid December 2025 that my savings had been depleted.

My issue is how is one meant to know these things with little to no communication from GEMS and now I’m expected to pay for something when I was under the impression there were savings.

This is now the fourth review I’m writing as GEMS responds saying they will provide feedback and then it’s radio silence.

Can we just resolve this issue now please?!

0
Replies (3)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply13 May 2026, 09:37
Official
Good day,

Thank you for engaging with us.  We are following your message, and feedback will be provided. If you have an urgent query, please contact us on  ***(members Toll-free number) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

 Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***. 

We look forward to receiving your positive feedback. 

Regards, GEMS
VS
Victoria S's update13 May 2026, 17:42
Reviewer Update
Why wasn’t I notified that my savings was depleted and now I’m expected to make payment. If I had known the savings was depleted i wouldn’t have made a doctors appointment for my daughter and I wouldn’t have taken her to the emergency room. So how do we fix this?
VS
Victoria S's update21 Sept 2026, 12:40
Reviewer Update
Still waiting for an update!