GEMS is not GEMING, again!

I’m wondering how a client is meant to know that their day to day savings has been depleted when there is no communication.

In November my four month old daughter was taken to hospital. I paid the doctor’s fee and left thinking all was fine. I then received an email from the hospital for over R3000 due to my savings funds being depleted which I only found out the first week of December after the hospital visit and paediatrician visit.

Now if I had known my savings was depleted, I would have made a plan but I didn’t so the level of frustration is unmeasurable.

This is yet again another example of little to no communication from GEMS to clients.

So GEMS, how do we correct this?