GEMS is not GEMing

After having taken my daughter to the emergency room in November 2025 and receiving a phone call from the hospital in mid December together with an invoice from the paediatrician because my savings was depleted and medical aid is now paying, I’m now responsible for the payment; which I never budgeted for as I was under the impression I still had funds, is just ludicrous!

GEMS was I meant to smell that my savings was depleted? No notification, no warning just responsible for payment.

This is actually unacceptable as I’m now being held responsible for a mistake that isn’t mine and if I had known that, I would have paid it.

GEMS improve your communication style and inform clients when savings funds are almost depleted. This is unacceptable.