MU
Michelle U
1 reviews | Active since Apr 2022
24 Aug 2023, 10:22
GEMS is ***********
Incredibly *********** staff. The call centre staff place you on hold and transfer one backwards and forward from one department to another for an hour on average. One waits for 2-3 months for them to pay back claims, They make mistakes such as declining in hospital physiotherapy claims because they enter the incorrect patient details and they decline most claims, even medication that is prescribed in hospital. They are by far the worst medical aid I have ever dealt with.
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Replies (2)MU
Michelle U's updateReviewer Update
31 Aug 2023, 18:19We got 1 phone call from Pumliza from *** on Thursday 24th. She said she would investigate. Not heard another word!!!
Which proves my point. Nothing has been resolved.
Which proves my point. Nothing has been resolved.
MU
Michelle U's update31 Aug 2023, 18:19
Reviewer Update
We got 1 phone call from Pumliza from *** on Thursday 24th. She said she would investigate. Not heard another word!!!
Which proves my point. Nothing has been resolved.
Which proves my point. Nothing has been resolved.
MU
Michelle U's updateReviewer Update
01 Sept 2023, 07:23Not heard a word back after GEMS called last week. We got 1 phone call from Pumliza from ********** on Thursday 24th. She said she would investigate. Not heard another word!!!
Which proves my point. Nothing has been resolved. GEMS was more upset that I took to social media to try resolve the many issues I have but I CANNOT keep waiting 3 months for claims to be processed or spend an hour on the phone.
Which proves my point. Nothing has been resolved. GEMS was more upset that I took to social media to try resolve the many issues I have but I CANNOT keep waiting 3 months for claims to be processed or spend an hour on the phone.
MU
Michelle U's update01 Sept 2023, 07:23
Reviewer Update
Not heard a word back after GEMS called last week. We got 1 phone call from Pumliza from ********** on Thursday 24th. She said she would investigate. Not heard another word!!!
Which proves my point. Nothing has been resolved. GEMS was more upset that I took to social media to try resolve the many issues I have but I CANNOT keep waiting 3 months for claims to be processed or spend an hour on the phone.
Which proves my point. Nothing has been resolved. GEMS was more upset that I took to social media to try resolve the many issues I have but I CANNOT keep waiting 3 months for claims to be processed or spend an hour on the phone.