GEMS Implementation department -The worst department at GEMS offices without a doubt.

I cant begin to express my frustration with this particular Medical aid. As a provider i have been so disappointed. The rumors must true about GEMS they suck. GEMS is just as terrible as other government entities. THIS IS WHY WE CANT ALLOW NHI BE A THING. Cause apparently the simple task of registering to be part of a medical aid is apparently too hard for a task for the implementation team at GEMS. The most *********** group of people in that whole organization. Firstly the phone number on the website does not work at all. Secondly the email is incorrect. That alone means you will be on you phone for hours being transferred from one department to the next. You will have a phone book of reference numbers with no help cause your going to call these people a million times. When you finally get to Implementation you'll be asked the same questions when did you send the emails what are the 100 references numbers ect. Its inconveniencing. Just close that Implementation department and just contract Dennis, Medscheme or DRC to do it for you guys cause wow you guys are failing us and they dont have backlog excuses even though they do the exact same thing for multiple medical aids, you guys at GEMS are struggling with just one. This is a negative star review. But also as someone that worked at government i sympathize with the staff thats actually trying , you guys are helpful. I know theres a huge short staffing issue in all government departments and you people are probably being led by *********** managers and supervisors thats the usual trend. I wish I knew their names so I can list them one by one, but I am sure whoever they are, they must be in cape town offices. The team leader and managers of that department need to do better.