UN
Ushmita N
1 reviews | Active since Aug 2012
09 Oct 2025, 11:33
Gems Implementation Department
Beyond terrible service from GEMS medical aid implementation department. Over a month has passed and they cannot do a simple task like update a providers bank details - despite almost daily follow-ups. The call centre agents say they do not know which email address is operational at GEMS and they basically just ask you to keep waiting. All the while, patients cannot access services.
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Gems (Government Employees Medical Scheme)'s replyOfficial
09 Oct 2025, 11:46Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply09 Oct 2025, 11:46
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS