GEMS; If only?

On the 02 Oct.23 my psychiatrist sent in a motivation for extra funding for my chronic medication. Every week since, I received an SMS apologizing for the delay. When I called in on the 20 Oct.23 in and no one had an idea as to where the motivation was. Nothing was registered on any system. Once again I was given the roundabout and sent to different departments. Last year I had the exact same problem. I spoke to a lady called ****hka who assured me this would not happen in 2023. She gave me a number I could call. That number doesn't work as I thought that this would definitely help me. The month is ending and I require my refill, . Their incompetence is amazing. They speak of a backlog. So now I don't have medication because of a backlog. Gems seems to be causing more harm than anything. When it comes to payments, there's no backlog . Sadly I am stuck with this medical Aid. And worst of all the medication is for Bi-polar depression!!