Gems government employees medical aid is abusing pensioners moneyGems government employees medical aid is abusing pensioners money

My husband is a pensioner. We agreed that the debit Order with them will be on the 31st or 1st of every month. We were shocked when we received a massage from Gems saying we owe them R9000, only to find out that they stopped their debt order or they are deducting late or earlier that what we agreed. We went to their office here in East london, they called their head office and they told us to pay R9000 within 7 days. As old as we are where on earth are we going to get that R9000 within 7 days? I regret the day we joined Gems.