GEMS *****!!

I cancelled my membership in January 2021 and GEMS kept deducting monthly premiums until May 2021. Since then I have send through requested documentation as proof and proof of my bank account for the refund but no moneys received to date. This is *****!!

GEMS keeps on stating that they have the wrong bank details even though I have sent GEMS the bank details numerous times. There is absolutely no communication from GEMS and no one at GEMS is sorting this out.