GEMS Fitness

<p>i sent in my correspondence for this programme on the 19 March 2016. A consultant contacted me telephonically and registered me for this programme the following week reference no: GM ********** . i was notified that the courier company (RAM Couriers) would contact me and delivery my fitness pack within the next two weeks. To date i have note received the fitness pack. I have sent numerious emails to GEMS and received phone calls promising that the pack will be sent. In May i was informed that the pack will be delivered by the 22 June 2016 but again nothing arrived.</p> <p>I went to the GEMS offices 06 July 2016 and was put though (telephonically) to the department co-ordinating the programme. I was informed that they dont know were my pack is and that i must rejoin the programme and must pass the three levels to be rewarded with this fitness pack: reference no: GM ********** , due to a change in the way the programme will be run.</p> <p>It is disappointing that other members who registered well after me for this programme received their pack.</p> <p>What i find strange is that i receive correspondence on a regular basis from GEMS fitness on their programmes. I registered for the programme well before GEMS decided to change the programme and am entitled to the fitness package promised.</p>