JS
Jacobus S
1 reviews | Active since Oct 2012
02 Apr 2026, 09:18
Gems false promises
Have been waiting for 9 weeks for a replacement CPAP machine. All I get from Gems are promises that the matter is receiving urgent attention and is being escalated. Received a call eight days ago with promises that the matter will be dealt with immediately. But nothing happens. Extremely poor administration!!
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Gems (Government Employees Medical Scheme)'s replyOfficial
02 Apr 2026, 09:37Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply02 Apr 2026, 09:37
Official
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS