GEMS Failure to deliver chronic medication (c***5)

Good morning,

I trust this email finds you well. (***)

I am writing to follow up on my chronic medication prescription, which was submitted to GEMS on April 24, 2025.

My medication is typically fulfilled through the GEMS courier pharmacy, Marara. Following the submission of my prescription on the aforementioned date, I received a reference number. However, upon calling this morning to inquire about the delivery status, I was informed that my prescription had not yet been received. Consequently, I resent the prescription to an alternative email address provided during the call. I was then advised of a 24 to 72-hour processing timeframe.

I am concerned about this delay, as it may result in me receiving my medication next week, and my current supply is dwindling. This situation is particularly frustrating as I have adhered to the standard procedure.

Therefore, I respectfully request an expedited processing of my prescription to ensure delivery by Friday.

For your convenience, I have attached all previous correspondence with GEMS regarding this matter.

Thank you for your time and urgent attention to this.

Kind regards