GEMS employees refused to provide service

I am really disgusted with the service that we are receiving from GEMS Medical Aid. I am a member since 2010 and recently had a heart attack. I tried calling the Customer Service line on the 5th March 2018, but as usual, could not get through. I then loaded the website onto my phone whilst I was at hospital waiting to see doctors. The website did not load completely. I tried sending an email to enquiries to ask about the details of a cardiologist in KZN (the one I have been referred to wants cash payment upfront)- It only reflected Gauteng and not KZN. After sending the email, I received a message to say that there was some error. I saw a number for requesting a call back - which I did. This morning someone called me and told me that I should not use this service because it is only for HIV sufferers. I would not have used it if I got the assistance telephonically or via email!!!! Then the person REFUSED to provide me with assistance because I did not have the energy or the patience to update my profile - after just being told that they can"t help me on this line - because I am not HIV positive! I still don't have the number of a cardiologist and I guess they expect me to continue paying my membership so that I can fund the next government bailout... I will not refer anyone to this service and both the operators that I spoke to this morning was rude and unhelpful.