DG
Derrick G
1 reviews | Active since Feb 2025
06 Mar 2026, 09:28
GEMS - DUCKING AND DIVING
What is happening at GEMS regarding membership service? Calls get cut off then agents do not feel like resolving an issue (I have made 3 calls in 20 minutes today, still no resolution). Emails to *** receive no attention.
I keep getting told that there is a backlog, that is not my problem. I need the claims enquiry sorted out.
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Replies (1)
Gems (Government Employees Medical Scheme)'s replyOfficial
06 Mar 2026, 14:51Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply06 Mar 2026, 14:51
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS