GEMS DOESN'T REIMBURSE MATERNITY MEMBERS !

I am 24 weeks pregnant with my 2nd child. Since the first invoice I submitted there has been issues. I submit, I hear nothing back, I phone in 2 or 3 days, they say I should resubmit again. The latest excuse being "Sorry we submitted to the wrong department." What useless company operates like this?? I see my gynecologist every 4 weeks. It is 28 April 2020, I am STILL AWAITING PAYMENT FOR 3 MARCH 2020 & 1 APRIL 2020!! The consultants are rude and ***********. Tomorrow, 29 April 2020, I am seeing my doctor again. The the process of submitting starts again. 3 doctor visits where I as the patient paid R1500 each and not receiving a cent from GEMS thus far! I have been a member since 2014 and this is the service I receive in a time like this.

Reference number for ONE OF THE MANY CALLS TO GEMS! MH***