1 reviews | Active since Jan 2011
GEMS decline authirization after op
<p>We got authrization from GEMS on 4 nov 2016. All codes approved. My wife goes into hospital for op on 7 nov with specialist.. The 8th they called and said there was one if codes wrong so they canceled whole autherization. That means no payment to anyone not even. Its the 11 today and the 'investigation' on their side is still no where. They do not return calls, like Tracy. We phone but nothing happens just get posted from pillar to post. Even the specialist phoned after GEMS spoke to a Duncan. This all having my wife in tears and stressed when she should be recovering. WORST SERVICE EVER. </p>
Good day
Thank you for alerting us to your authorisation queries.
We are investigating this and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your authorisation queries.
We are investigating this and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for bringing your unpaid claim concerns to our attention.
We can confirm that the doctor's account for services rendered on 7 November 2016 has been accepted for payment and will be settled with the claims payment run on 16 December 2016.
Please accept our sincere apologies for the delay in resolving this matter.
Kind regards
The GEMS online team
Good day
Thank you for bringing your unpaid claim concerns to our attention.
We can confirm that the doctor's account for services rendered on 7 November 2016 has been accepted for payment and will be settled with the claims payment run on 16 December 2016.
Please accept our sincere apologies for the delay in resolving this matter.
Kind regards
The GEMS online team
Good day
Thank you for bringing your unpaid claim concerns to our attention.
We can confirm that the doctor's account for services rendered on 7 November 2016 has been accepted for payment and will be settled with the claims payment run on 16 December 2016.
Please accept our sincere apologies for the delay in resolving this matter.
Kind regards
The GEMS online team
Good day
Thank you for bringing your unpaid claim concerns to our attention.
We can confirm that the doctor's account for services rendered on 7 November 2016 has been accepted for payment and will be settled with the claims payment run on 16 December 2016.
Please accept our sincere apologies for the delay in resolving this matter.
Kind regards
The GEMS online team