GEMS DECIDED TO CHANGE MY OPTIONS WITHOUT MY PERMISSION.

This is one of many emails I have sent to you. Last month your deduction was for Emerald Value option and I was on Tantazine one option. This changed when I tried to add GP with my app, immediately after i received a message that congratulated me for changing the option I call your operators who also told me that on her side I was still on Tantazine one option. But come month end of February, the deduction was for EVO. And when I open my app it also changed to EVO. I have made countless attempts to contact the medical aid without success. The only thing they know how to do is to send a useless automated email saying that they help after 48 hours.

Right now I have accounts which are behind because I was unable to pay them mind you I still have more than 9 medical fees which are still outstanding because GEMS was unable to pay for everything.