AM
Anchen Miles-Hope
1 reviews | Active since Dec 2017
10 Apr 2025, 11:35
GEMS customer service TERRIBLE
I've been trying now for 4 weeks to try and find out why GEMS suddenly pays only partially for psychologist sessions. I've hold the line for 48 minutes once.... And nothing is resolved yet. I've also sent emails to ask for assistance. This is pathetic
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Replies (4)
Gems (Government Employees Medical Scheme)'s replyOfficial
10 Apr 2025, 14:14Thank you for engaging with us. We are attending to your message and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
Gems (Government Employees Medical Scheme)'s reply10 Apr 2025, 14:14
Official
Thank you for engaging with us. We are attending to your message and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
AM
Anchen Miles-Hope's updateReviewer Update
10 Apr 2025, 14:25Don't give me a computer generated answer. SO SOMETHING ABOUT THE PROBLEM
AM
Anchen Miles-Hope's update10 Apr 2025, 14:25
Reviewer Update
Don't give me a computer generated answer. SO SOMETHING ABOUT THE PROBLEM
AM
Anchen Miles-Hope's updateReviewer Update
10 Apr 2025, 14:27Everytime the same answer..... Will give feedback on 7 days. 😡
AM
Anchen Miles-Hope's update10 Apr 2025, 14:27
Reviewer Update
Everytime the same answer..... Will give feedback on 7 days. 😡
AM
Anchen Miles-Hope's updateReviewer Update
15 Apr 2025, 07:15Thank you so much to GEMS who sorted it out!
AM
Anchen Miles-Hope's update15 Apr 2025, 07:15
Reviewer Update
Thank you so much to GEMS who sorted it out!