DD
Desiree D
1 reviews | Active since Dec 2021
14 Dec 2021, 11:33
GEMS... chronic medication and no service after a week!
I am giving a 1 rating because there is no zero rating!!! On the 7th December 2021, a request from the dispensary was sent to GEMS to ask for a chronic authorisation for medication. After NUMEROUS calls, NUMBEROUS hangs and excuses about the case being escalated we still don't have the authorisation for chronic medication!! GEMS, your service is horrific and could potentially jeopardise a patient's health! CAN SOMEONE ASSIST URGENTLY AS IT HAS BEEN MORE THAN A WEEK WITHOUT THIS AUTHORISATION OR A RESPONSE!
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Desiree D's updateReviewer Update
15 Dec 2021, 08:08You will reply to my query in 7 days? Are you kidding me??? It is already a week that has gone by and I have a family member WITHOUT prescribed CHRONIC medication from a NEUROLOGIST and you want to wait for a week? This is the most horrific service I have ever experienced!
DD
Desiree D's update15 Dec 2021, 08:08
Reviewer Update
You will reply to my query in 7 days? Are you kidding me??? It is already a week that has gone by and I have a family member WITHOUT prescribed CHRONIC medication from a NEUROLOGIST and you want to wait for a week? This is the most horrific service I have ever experienced!
DD
Desiree D's updateReviewer Update
15 Dec 2021, 11:56Thank you for calling me Asawa (Complaints Dept) and for transferring me to chronic authorisations. I appreciate that. I did speak to an agent.... who provided me with an update, put me on hold so that she could get some information..... I waited for more than 20 minutes and she never came back to the phone. So, unfortunately, I have no more information than I had before. I don't have words.... This is now going on for 8 days and the medical condition is urgent. So disappointing.
DD
Desiree D's update15 Dec 2021, 11:56
Reviewer Update
Thank you for calling me Asawa (Complaints Dept) and for transferring me to chronic authorisations. I appreciate that. I did speak to an agent.... who provided me with an update, put me on hold so that she could get some information..... I waited for more than 20 minutes and she never came back to the phone. So, unfortunately, I have no more information than I had before. I don't have words.... This is now going on for 8 days and the medical condition is urgent. So disappointing.