Gems

Completely irritated and annoyed with this Medical aid. We have been contacting Gems in regards with a claim for a patient since July, to this date, we have not received any feedback from them. No communication regarding our requests and payment request for the claim. We have multiple reference numbers for calls, emails etc, every call there is no answer that can be given, no reason why the claim has not been paid, no reason why there is a delay, This is completely and utterly absurd, We demand immediate feedback, we will provide all the details necessary for claim investigation. Now you want to subtract an "owed" amount from the practice from the next claim, sending demanding letter but Gems owes the practice 3x. This is radicicolous and unacceptable. Ref numbers for calls MH***5, MH***, ***, ***, MI***, Please provide feedback No later than 14H00 Today.