GEMS CALL CENTER AGENTS ATROCIOUS BEHAVIOR

As a medical aid Provider i have had a terrible experience with an agent at Gems, who advised that he will not spell the email address for me, who repeatedly told me i am not a client i am just a service provider, he advised that he will not assist me the information is on the website. i am appalled at how rude this agent was. It got my anxiety to 100 in a min after speaking to him , very disappointing, i have call recordings from this terrible experience.